Shipping Policy

On occasion Urpetdog offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount.


These promotions may change periodically.
To keep updated with our latest shipping promotions sign up to our newsletter. 

Urpetdog ships to most countries worldwide via EMS, USPS or DHL e-commerce for all domestic and international packages.


The Shipping & Handling time for all domestic and international orders (free shipping over $50) can be found on each product page.

Orders can be tracked at: https://urpetdog.com/pages/track-your-order


The processing time for orders is 3-5 business days.


After that, delivery time is 9-20 business days within US and 2-6 weeks internationally.


Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.


We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL, USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.


Packages undeliverable by EMS, DHL, USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub. 
 
PAYMENT INFORMATION
We accept MasterCard, Visa and American Express. We do not accept returns, exchanges or refunds. All sales are final.